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Payments built for British business

A full-stack UK payments platform, directly authorised by the FCA and used by 18,000+ British businesses.

Meet the team
18,000+ Merchants
£5.2bn Processed in 2025
Directly FCA-Authorised
UK-Based Support

A payments company built for British business

Monek Merchant Services Ltd is an Authorised Payment Institution, authorised and regulated by the Financial Conduct Authority (FRN 920628) — not an agent operating under somebody else's authorisation. Merchant funds are safeguarded in designated UK trust accounts. Payment services are not covered by the Financial Services Compensation Scheme.

We run our own acquiring platform, online gateway and REST API, with a UK support team on the end of a phone. No white-label reselling and no outsourced support: every transaction flows through systems we operate and control.

Today we serve more than 18,000 merchants, from sole traders taking their first card payment to enterprise chains processing millions of transactions a month, and we processed £5.2bn in 2025. What ties them together is transparent pricing, next-working-day settlement, and support you can actually reach.

What drives us

People First
Every merchant gets a direct phone number, answered by an actual human. Ticket queues are for when you want to wait.
Honest Pricing
If a fee isn't on your quote, you don't pay it. That's the whole policy.
Relentless Speed
Underwriting in 2 working days. Settlement next working day from day one.
Deeply British
FCA-authorised in our own right, FRN 920628. A UK company, on a UK platform, with a UK support team you can phone.
18,000+
Merchants served
26+
Years in payments
£Billions
Processed annually
99.99%
Platform uptime

Leadership team

MC
Miles Carroll
CEO & Co-founder
Founded Monek to build a payments company that puts merchants first. Still codes on weekends.
EL
Engineering Leadership
CTO
Leads the technical team that built our acquiring platform, APIs and gateway. Obsessed with uptime and developer experience.
CD
Commercial Director
Head of Sales & Partnerships
Helps businesses across all sectors choose the right payment setup. 15+ years in merchant services and acquiring.

Regulated, certified, trusted

FCA Authorised
FRN 920628
PCI DSS Level 1
Certified
ISO 27001
Information Security
Cyber Essentials
UK Government
UK Call Centre
Based Support

Join 18,000+ businesses using Monek